1. Booking & Reservations
A reservation is considered confirmed once the required payment has been received and the date and time have been confirmed by our team.
Please provide accurate information when making your reservation, including the date, time, location, number of guests, package selected, and any special requests.
Availability is not guaranteed until your reservation has been confirmed.
2. Payment
Payment is required according to the payment terms provided at the time of booking.
Any additional services, guests, upgrades, or special requests added after the original booking may result in additional charges.
For large groups, the listed package price includes up to 8 guests. Each additional guest is subject to a $30 fee.
3. Cancellations & Refunds
Cancellations made more than 24 hours before the scheduled appointment are eligible for a 50% refund.
Cancellations made within 24 hours of the scheduled appointment are non-refundable.
No-shows are considered cancellations within 24 hours and are non-refundable.
4. Weather
Because our picnics are held outdoors, weather conditions may occasionally make it unsafe or impractical to proceed.
If weather conditions do not permit the picnic to take place, your appointment will be rescheduled for another available date and time.
Weather-related rescheduling is not considered a cancellation.
5. Changes to Reservations
Requests to change the date, time, location, guest count, or package must be made as soon as possible and are subject to availability.
Additional charges may apply if changes result in additional guests, services, equipment, or other expenses.
6. Setup & Appointment Time
Our team will arrive with sufficient time to prepare the picnic before the scheduled start time.
Guests are expected to arrive at the agreed-upon time. Early arrival does not guarantee that the setup will be ready before the scheduled start time.
The picnic experience will end at the agreed-upon time so that our team can safely remove the setup and prepare for the next reservation.
7. Guest Responsibility
Guests are responsible for treating all picnic equipment, decorations, furniture, and other property provided by the company with care.
Customers may be responsible for the cost of repair or replacement for any items that are damaged, lost, or intentionally misused during the reservation.
8. Food & Allergies
If food, fruit, desserts, or other consumable items are included in your package, please inform us of any allergies or dietary restrictions before your reservation.
While we will make reasonable efforts to accommodate requests, we cannot guarantee an allergen-free environment.
9. Decorations & Special Requests
Birthday, proposal, romantic, and other customized setups may include decorations or special items discussed during the booking process.
Customized requests must be communicated in advance and may require an additional fee.
Certain decorations or setup elements may vary depending on availability.
10. Location
The customer is responsible for providing accurate information regarding the picnic location.
If the selected location requires an entrance fee, reservation fee, parking fee, permit, or other charge, the customer may be responsible for those costs unless otherwise agreed upon.
The company reserves the right to decline a location if it is unsafe, inaccessible, prohibited, or unsuitable for the requested setup.
11. Safety
For the safety of our customers, staff, and equipment, we reserve the right to modify or cancel a setup if circumstances create an unsafe environment.
Customers and guests are expected to follow applicable rules and regulations at the location of the picnic.
12. Personal Belongings
Customers and guests are responsible for their personal belongings. We are not responsible for lost, stolen, or damaged personal items during the picnic.
13. Photography & Content
With customer permission, photographs or videos of the picnic setup may be taken for promotional purposes, including use on social media and our website.
If you do not wish to have your reservation photographed or used for promotional purposes, please let us know before the appointment.
14. Acceptance of Terms
By making a reservation, the customer acknowledges that they have read, understood, and agreed to these Terms & Conditions.
These Terms & Conditions apply to all picnic packages and services unless otherwise agreed upon in writing.
We reserve the right to update these Terms & Conditions when necessary. The terms applicable to a reservation will be those in effect at the time the reservation is confirmed.